Interactive Voice Response (IVR) System

Improve your customer's communication experience with a professional interactive voice response (IVR) greeting by Creative IT Solutions.

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What is IVR?

An IVR is a technology designed to take user input via mobile keypad and generate an interactive pre-recorded response to it. It gives the user the comfort of 1-1 interaction with no wait time. It makes your customer care number available 24X7 where the system is always ready to greet your customers and transfer the call to you during your working hours.

How IVRs Help Businesses

Improve Efficiency

Automating your calls via an IVR system not only helps in streamlining your processes but also provides your staff the freedom to focus on other more important activities.

Easy Updates

The easy update method is frequently used by a large number of online platforms for the payment of services availed online such as booking movie tickets, ordering home delivery, etc.

Be Available After Hours

In case your company does not have a 24*7 customer support, you can set up an IVR system to respond to calls received during hours of unavailability.

Types of IVR

Single-level IVR

This IVR is perfect for cases that can generate a response on the basis of one single input. It is the simplest type of IVR which only adds one layer to your call flow.

Multi-level IVR

A nested IVR that streamlines the customer interaction by fragmenting a long list of input messages into smaller lists that can be managed better.

IVR Bot

An advanced IVR system that can handle complex interactions and provide more natural conversational experiences for users.

IVR Use Cases

Automated Checking for Order Status

Tracking orders is easier than ever with IVR technology. Customers can track their orders in two easy steps.

Cash on Delivery Verification

Providing cash on delivery without order verification can lead to huge expenses. IVR systems simplify order verification.

Gather Feedback

IVR systems are excellent tools for gathering feedback. It's quick and interactive and improves the customer experience.

Cost Comparison

Monthly Cost for IVR

Fully automated IVR at 20.6p/min

24/7 Availability
No Human Errors
Scalable Solution

Monthly Human Receptionist Cost

₹25,000+ per agent

Limited Working Hours
Human Errors Possible
Fixed Capacity

Your Savings Per Month

Up to 70% cost reduction compared to human operators

What Our Clients Say

"I was surprised by the flawless service that I was provided. Creative IT Solutions Virtual Receptionist with its local number offering has helped my business make unprecedented profits by improving our working capabilities."

ITC Ltd

Associate Director

"Very first business opportunity. Creative IT Solutions provided the perfect solution to follow up on every opportunity that offered number and IVR service helped us in setting our telephony match."

Tata Health

Marketing Director

Why Choose Creative IT Solutions

Highly Secure

ISO 27001:2013 certified information security management system

Superior Quality

Best success rates, voice quality and reduced latency

Superior Reliability

Best in class uptimes of 99.94% including operator uptimes

Patented Solutions

Gain competitive advantage from patented products

Frequently Asked Questions

An IVR system works by playing pre-recorded messages and accepting input via phone keypad or voice recognition. It then routes the call based on the input or provides the requested information.

There are several types including single-level IVR, multi-level IVR, and IVR bots. Each serves different business needs based on complexity and interaction requirements.

Yes, in most cases we can integrate our IVR system with your existing phone number without requiring any changes from your customers.

Basic IVR systems can be set up in 2-3 business days. More complex implementations with custom features may take 1-2 weeks.